Goods Warranty Claims

The buyer is obliged to claim the defect from the seller.
If the warranty card states that the repair of the goods is carried out by an authorized service of the manufacturer, which is in the same place as the seller or which is located in a place closer to the buyer, the buyer is entitled to exercise the right to repair in the authorized service of the manufacturer. However, the buyer is obliged, in his own interest, always to notify the seller before handing over or sending the item for warranty repair to the manufacturer's authorised repairer, as it cannot be excluded that the warranty has already expired on the manufacturer's side due to the storage of the item by the seller before the date of sale. In such a case, the seller shall arrange for the warranty repair at his own expense. If the buyer does not make the above notification, he is not entitled to compensation for the costs incurred as a result of the unsuccessful dispatch of the item for warranty repair (e.g. postage).
The buyer is entitled to complain about the defect of the goods
- by sending it in writing to the address of the Seller's business premises, which is specified in Article I, paragraph 2 of these GTC or to the address of the manufacturer's authorized service centre specified in the warranty certificate, if it is intended to carry out warranty repairs, or to Alexim, s.r.o., Václavkova 2, Prague 6,
- in person at the seller's premises or at the manufacturer's authorised service centre, if it is intended to carry out warranty repairs.
The Buyer is entitled to claim for defects in the goods covered by the warranty until the expiry of the warranty period at the latest (Article IV(B)(4) of these GTC). However, the claim must be demonstrably delivered to the Seller or an authorised service centre no later than the last day of the warranty period.
The Buyer is entitled to claim for defects in used goods for which the Seller is liable within 12 months of receipt of the goods. However, any defect detected at the first use may be claimed by the buyer within 30 days of purchase.If the goods are not visibly used and the defect was not caused by the buyer, the claim is resolved by replacement, provided that the goods are in stock. Otherwise, replacement is not possible.
The buyer is obliged to present the claimed goods together with the complaint of defects in the goods, or within the time limit set by the seller or the manufacturer's authorized service, if it is intended to carry out warranty repairs, and to allow its inspection in order to assess the claimed defect in the goods. The Buyer is obliged to present the goods claimed in their complete condition, including their accessories and components and related documents.
The buyer is obliged to present the warranty certificate or the delivery note, if it replaces the warranty certificate.
If the buyer is unable to provide a warranty or delivery note, he/she shall prove the purchase of the goods by proof of acquisition (e.g. invoice).
The buyer is obliged to state in the complaint the data from the warranty certificate or the proof of acquisition of the goods, the name of the goods and specify the defects he is complaining about. The Seller is also obliged to specify in the complaint the method of handling the complaint.
The Seller, or the manufacturer's authorised service, if it is designated to carry out warranty repairs, is obliged to settle the complaint without undue delay, as a rule within one month from the date of its receipt or from the date of delivery of the goods complained of (Article IV(C)(5) of these GTS).
If the complaint is justified, the Seller or the manufacturer's authorised service centre shall, within the period referred to in the preceding paragraph, invite the Buyer to collect the repaired or replaced goods or send the goods to the Buyer at its own expense by post to the address specified by the Buyer.
If the Seller or the manufacturer's authorised service does not accept the claim, it shall notify the Buyer within the period referred to in paragraph 9. Together with the notification of non-acceptance of the claim, the seller or the manufacturer's authorized service shall inform the buyer how much it would cost to replace or repair the goods.
The Buyer shall, without undue delay after receiving the notice of non-acceptance of the claim, but no later than 14 days, inform the Seller or the manufacturer's authorised service centre whether he/she requests the replacement or repair of the goods for a fee, otherwise he/she shall be obliged to collect the goods within the same period or to inform the Seller or the manufacturer's authorised service centre of the address to which the goods are to be sent, otherwise he/she shall be obliged to pay the storage fee for each day beyond this period. The costs associated with the return of the goods to the buyer shall be borne by the buyer.
The nature and justification of the claimed defect is always assessed by the manufacturer's authorised service, even if the defect is claimed from the seller. The Seller is obliged to submit the claim for assessment to the service no later than 5 working days following its receipt.
In the event of a dispute as to the nature and justification of the claimed defect, the opinion of the manufacturer's authorised service centre shall be decisive.

Claim procedure

The purchaser shall send the goods at his/her own expense to the address of the warranty service.
The shipment must contain:

The defective goods in their original packaging with accompanying documentation (manuals,CD)
A copy of the sales receipt and a copy of the delivery note with the serial number of the goods
Exact description of the defect
Name and surname of the buyer, address, phone,e-mail

We will send back the repaired or replaced goods at our own expense.

Unauthorized claims and costs associated with the assessment and testing of the product will be charged by the seller. The goods are sent back to the buyer against the paid invoice.

Service address

ALEXIM s.r.o.
Václavkova 2
16000 Praha 6
tel.233337206